What’s New at Dealer Spike — Q3 2026 Webinar Replay

Watch the What’s New at Dealer Spike Q3 2026 webinar replay – covering real-time Lightspeed inventory sync, AI tools for lead conversion, Customer Portal updates, and what’s coming in Q4.

Thank You for Watching!

Thank you for joining our first-ever What’s New at Dealer Spike quarterly webinar. In this session, our team walked through the latest tools, updates, and platform improvements built to help your dealership sell more and run better — including real-time Lightspeed inventory sync, AI-powered tools for lead conversion, Customer Portal enhancements, and a look at what’s coming in Q4.

Have Questions About What’s New?

Q: How do I get set up with the real-time Lightspeed DMS sync?

A: The Lightspeed Unit Webhooks integration is included with your existing Parts & Unit Inventory 3PA key — no additional cost. Reach out to your Customer Experience Expert or our support team and they’ll walk you through setup. Your current integration keeps working during the transition.

Q: Is AI Product Expert available on my current plan

A: Availability depends on your current Dealer Spike plan. Your Customer Experience Expert or our support team and they’ll walk you through setup. Your current integration keeps can confirm what’s included and walk you through any options if you’d like to add it. You can also visit your Customer Portal at www.customerportal.info to submit a request.

Q: What is LLMS.txt and do I need to do anything?

A: Nothing on your end — it’s already been added to your Spark site automatically. LLMS.txt is a file that helps AI-powered search tools like ChatGPT and Google’s AI Overview understand and reference your site correctly. It points AI systems to your real inventory, financing, and contact pages so that when a shopper asks an AI assistant about your dealership, it’s pulling accurate, current information.

Q: When will AI Search be available?

A: AI Search is actively in development and coming in Q4 2026. Keep an eye on your email for updates — we’ll communicate timing as we get closer to launch.

Q: How do I access the Customer Portal?

A: Log in at www.customerportal.info using your existing Dealer Spike credentials. From there you can submit and track support cases, view billing history, and download invoices. If you have any trouble accessing it, reach out to our support team at [email protected] or 800-288-5917.