Customer Portal: Easily Manage Support & Billing Cases

If you’re tired of emailing, waiting, and wondering where your ticket stands, Dealer Spike solves this daily headache with our newest customer-exclusive solution, Dealer Spike’s Customer Portal. Now you can open, engage, and track support and billing-related cases all in one place.

You run a busy dealership. You don’t have time to dig through email threads or guess who owns what. The portal gives you clear status, history, and next steps—without phone tag.

What’s New with the Customer Portal?

The Customer Portal is evolving—and new feature releases are bringing it closer to how dealers work day-to-day.

• A DIRECT link to the portal: No extra links. No guessing where to go. If you’re on SPARK, you’re already there. Visit The Portal Now: www.customerportal.info
• Invoice visibility in the portal: Admins and Account Managers can now view invoices alongside support and billing cases—keeping everything in one place. Visit Our Help Center to Learn How
• New Account Manager role: Grant the right people access without granting full Admin permissions.
  Visit Our Help Center to Learn How

Need a hand? Check the Dealer Spike Help Center for quick steps or contact our support team.
Trouble Logging In? Your Dealer Spike Account Manager can assist you with your Dealer Spike CMS credentials.

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What the Customer Portal Does for You

1) Open and track tech support cases:

• Create a case in seconds.
• See status, ownership, and next actions at a glance.
• Review past case history without searching your inbox.

2) Get help without the back-and-forth on billing-related cases:

• Submit billing-related questions directly in the portal.
• Follow progress and updates in real time.
• Avoid buried emails and long threads.

3) Log in using Dealer Spike CMS credentials
Use your existing credentials—no extra passwords to manage.

4) Navigate fast
The portal is clean and direct. You won’t wonder where to click to get what you need.

5) Expect it to keep improving
We’re building this with your feedback. Live chat and AI-assisted support are on the roadmap.

We Want to Hear from You

We value your input. Your feedback will help shape what’s next for the portal. Do you have ideas for making it even better? Hit us up. Share your feedback with your Dealer Spike Account Representative or via [email protected].

Try It Out Today

Stop waiting, searching, or guessing. Dealer Spike’s Customer Portal is ready to make your workday that much smoother. Jump in, look around, and see what it can do for your dealership.

The Customer Portal was launched to improve support management. It’s becoming the foundation for how dealers interact with Dealer Spike.