Everything You Need to Know About the Dealer Spike Customer Portal

The Dealer Spike Customer Portal is your dedicated space to manage support cases and billing without picking up the phone or digging through email threads. If you’re on Spark, you already have access — no setup required.

Play Video

Watch the video above to see the Customer Portal in action, then read on for everything you need to know.

How to get there

Log in at www.customerportal.info with your Dealer Spike CMS credentials, or click the Customer Portal dropdown in the upper right corner of your Spark dashboard. From there you can jump straight to your cases or start a new one.

Managing support cases

All of your open and closed cases are listed in chronological order with status, subject, and owner visible at a glance. Click any case subject to see the full history, leave a comment, or check next steps — no separate email thread needed.

When submitting a new case, provide as much detail as you can and set a priority level. If something is urgent (website down, leads not routing, inventory not showing) dial the priority up. That signal goes directly to your support rep.

Note: Site or service down issues should still be reported by phone for the fastest response.

Accessing invoices and billing

Admins and Account Managers can click the Invoices tab at the top of the portal to view Invoice Documents and Financial Transactions. Click any invoice to open and download the PDF.

If the Invoices tab isn’t visible, ask your Dealer Admin to confirm your permissions.

Still Need Help?

Visit the Dealer Spike Help Center for step-by-step guidance, or reach our support team at [email protected] or 800.288.5917.

If you’re tired of emailing, waiting, and wondering where your ticket stands, Dealer Spike solves this daily headache with our newest customer-exclusive solution, Dealer Spike’s Customer Portal. Now you can open, engage, and track support and billing-related cases all in one place.

You run a busy dealership. You don’t have time to dig through email threads or guess who owns what. The portal gives you clear status, history, and next steps—without phone tag.